# Rootly change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Rootly](https://rewindex.com/company/rootly.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 8 | 8 | 2026-05-14 14:01 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-05-14 14:01 UTC | Major incident | [Critical incident: Slack-dependent features degraded due to ongoing upstream Slack incident](https://rewindex.com/change/i7cc4f73cd807bc.md) | degradation | Rootly’s Slack-dependent features were degraded by an upstream Slack incident, rated critical, starting 2026-05-14 14:01 UTC and lasting 1 h 58 min. On-Call, Mobile, and Web Platform remained fully operational; Rootly marked the incident resolved at 2026-05-14 16:00 UTC after the issue was resolved on Slack’s side. |
| 2025-10-20 10:31 UTC | Major incident | [Major incident: On-Call Notifications Delayed](https://rewindex.com/change/i1f8f5d121cacf0.md) | degradation | Rootly reported a major incident delaying On-Call notifications, starting at 2025-10-20 10:31 UTC and resolved at 2025-10-20 11:36 UTC, lasting 1 h 5 min. Incident response and Slack continued working as expected; Rootly confirmed notification delays were fully resolved and all systems were operating normally. |
| 2025-09-04 17:44 UTC | Major incident | [Major incident: Failures when interacting with Rootly in Slack](https://rewindex.com/change/ib93be19b6bf96d.md) | outage | Rootly reported a major incident affecting Slack and web interactions starting 2025-09-04 17:44 UTC, resolved at 2025-09-05 01:58 UTC after 8 h 14 min. Later updates confirmed web, mobile, and on-call paging remained operational; Slack engineering resolved the issue, restoring Slack functionality. |
| 2025-07-11 13:05 UTC | Major incident | [Major incident: Some Slack notifications not being delivered](https://rewindex.com/change/i1b9ea766b44710.md) | outage | Rootly reported a major outage affecting delivery of Slack Blocks for Alert notifications, starting at 2025-07-11 13:05 UTC and resolved at 2025-07-11 13:58 UTC, lasting 53 min. Rootly identified the issue and reported deploying a fix; the outage was limited to those notifications. |
| 2025-03-25 17:42 UTC | Major incident | [Major incident: Intermittent Latency in Web Application](https://rewindex.com/change/i5a01dfc8be4a9f.md) | degradation | Rootly’s Web Platform experienced intermittent web application latency with major impact from 2025-03-25 17:42 UTC to 2025-03-25 18:00 UTC, lasting 18 min. Rootly confirmed that on-call and incident creation were working as expected; the issue was resolved without a stated cause or fix. |
| 2025-02-26 16:06 UTC | Major incident | [Critical incident: Slack Outage (3rd Party) Impacting Rootly Slack App](https://rewindex.com/change/i2d068ef7eee9bb.md) | outage | A critical Slack outage disrupted Rootly Slack App slash commands, messaging and button interactions from 2025-02-26 16:06 UTC until resolution at 2025-02-26 20:42 UTC (4 h 35 min). Rootly modified retry logic; /rootly recovered, with scattered channel-creation delays remaining. Rootly On-Call and Web Platform were unaffected. |
| 2024-04-01 14:53 UTC | Major incident | [Major incident: Intermittent Failures with User Sign In and Incident Creation](https://rewindex.com/change/i045db87c3c8286.md) | outage | Rootly reported a major incident causing intermittent sign-in and incident-creation failures across Slack, Web, and API; Rootly On-Call remained unaffected. It started at 2024-04-01 14:53 UTC and resolved at 2024-04-01 15:19 UTC, lasting 25 min. Rootly reported implementing a fix but did not disclose the cause; an RCA was promised to customers. |
| 2023-07-27 09:00 UTC | Major incident | [Major incident: Slack Outage (3rd Party) Impacting Rootly Slack App](https://rewindex.com/change/i4b36453e454c4d.md) | outage | A major Slack outage affected Rootly’s Slack app, including channel creation and notifications, from 2023-07-27 09:00 UTC to 2023-07-27 10:05 UTC (1 h 4 min). Rootly.com’s Web App remained operational for incident creation; Rootly’s services were fully restored after Slack restored functionality. |


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Canonical: https://rewindex.com/company/rootly/changes · Markdown: https://rewindex.com/company/rootly/changes.md · JSON: https://rewindex.com/api/v1/companies/rootly/changes · Generated 2026-10-18T01:29:15.067Z