# Rootly

- Domain: rootly.com · Category: observability
- Status page: https://status.rootly.com (polled every 10 minutes; now operational)
- Incidents archived: 69 (8 major/critical, 2 maintenances), history since 2022-08-24
- Last 90 days: 1 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2022 | 11 | 0 | 0 | 52 min |
| 2023 | 13 | 1 | 0 | 25 min |
| 2024 | 13 | 1 | 2 | 15 min |
| 2025 | 25 | 5 | 0 | 1.1 h |
| 2026 | 7 | 1 | 0 | 2.0 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-05-14 14:01 UTC | [Critical incident: Slack-dependent features degraded due to ongoing upstream Slack incident](https://rewindex.com/change/i7cc4f73cd807bc.md) | Rootly’s Slack-dependent features were degraded by an upstream Slack incident, rated critical, starting 2026-05-14 14:01 UTC and lasting 1 h 58 min. On-Call, Mobile, and Web Platform remained fully operational; Rootly marked the incident resolved at 2026-05-14 16:00 UTC after the issue was resolved on Slack’s side. |
| 2025-10-20 10:31 UTC | [Major incident: On-Call Notifications Delayed](https://rewindex.com/change/i1f8f5d121cacf0.md) | pending |
| 2025-09-04 17:44 UTC | [Major incident: Failures when interacting with Rootly in Slack](https://rewindex.com/change/ib93be19b6bf96d.md) | pending |
| 2025-07-11 13:05 UTC | [Major incident: Some Slack notifications not being delivered](https://rewindex.com/change/i1b9ea766b44710.md) | pending |
| 2025-03-25 17:42 UTC | [Major incident: Intermittent Latency in Web Application](https://rewindex.com/change/i5a01dfc8be4a9f.md) | pending |
| 2025-02-26 16:06 UTC | [Critical incident: Slack Outage (3rd Party) Impacting Rootly Slack App](https://rewindex.com/change/i2d068ef7eee9bb.md) | pending |
| 2024-04-01 14:53 UTC | [Major incident: Intermittent Failures with User Sign In and Incident Creation](https://rewindex.com/change/i045db87c3c8286.md) | pending |
| 2023-07-27 09:00 UTC | [Major incident: Slack Outage (3rd Party) Impacting Rootly Slack App](https://rewindex.com/change/i4b36453e454c4d.md) | pending |

Full timeline: [Rootly changes](https://rewindex.com/company/rootly/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://rootly.com/privacy](https://rootly.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://rootly.com/terms](https://rootly.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://rootly.com/pricing](https://rootly.com/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://rootly.com/security](https://rootly.com/security) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 69 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-08-27 12:41 UTC | [Some users seeing errors loading dropdowns and alert index page](https://stspg.io/kq0fnwtmnk1q) | minor | 16 min |  |
| 2026-05-27 23:52 UTC | [Slack-dependent features degraded due to ongoing upstream Slack incident](https://stspg.io/0rwrzpvmg7m8) | minor | 6.5 h |  |
| 2026-05-14 14:01 UTC | [Slack-dependent features degraded due to ongoing upstream Slack incident](https://stspg.io/j6t95gb6y2bd) | critical | 2.0 h |  |
| 2026-04-14 15:51 UTC | [Marketing Site Errors Due to Upstream Webflow Issue](https://stspg.io/cvzt03h2clvg) | minor | 7.5 h |  |
| 2026-02-03 20:23 UTC | [Web Platform Slow to Load on Some Pages](https://stspg.io/wrh6y0xb0rmd) | minor | 2 min |  |
| 2026-01-29 09:55 UTC | [Intermittent Latency in Workflows](https://stspg.io/bxz39zbm4vyc) | minor | 1.2 h |  |
| 2026-01-23 14:59 UTC | [Rootly.com homepage intermittently loading (upstream Webflow incident)](https://stspg.io/q2t3344jyz7h) | none | 3.1 h |  |
| 2025-12-05 09:01 UTC | [Rootly.com Marketing Site Loading Issues](https://stspg.io/6124452ggp67) | minor | 13 min |  |
| 2025-11-18 11:54 UTC | [Intermittent Issues Accessing Rootly due to Cloudflare](https://stspg.io/l10vdzvp5tg6) | minor | 2.1 h |  |
| 2025-11-12 21:40 UTC | [Intermittent Issues Loading Web Platform and Slack App](https://stspg.io/zj44fycvwz1m) | minor | 26 min |  |
| 2025-11-07 02:32 UTC | [Slack Performance Degradation (Upstream Issue)](https://stspg.io/rll76g9bq4px) | minor | 3.1 h |  |
| 2025-10-29 20:32 UTC | [Investigating Increased Latency](https://stspg.io/65lb12pbnb9t) | minor | 1.1 h |  |
| 2025-10-20 20:22 UTC | [Delayed Paging](https://stspg.io/v2zkfyrr2rrr) | minor | 1.3 h |  |
| 2025-10-20 17:34 UTC | [Rootly.com Homepage Erroring for Some Users](https://stspg.io/7xzbkdw1xxm3) | minor | 21 min |  |
| 2025-10-20 10:31 UTC | [On-Call Notifications Delayed](https://stspg.io/1kfvksv0f0nj) | major | 1.1 h |  |
| 2025-09-25 16:16 UTC | [Investigating Search Latency](https://stspg.io/5zk7c00p6vbq) | minor | 5.0 h |  |
| 2025-09-04 17:44 UTC | [Failures when interacting with Rootly in Slack](https://stspg.io/xlrkjg3bsp4h) | major | 8.3 h |  |
| 2025-08-28 13:02 UTC | [Slack Platform Issue: Apps Displaying "We cannot display this message" Errors](https://stspg.io/yyck5s9h9q5x) | minor | 3.1 h |  |
| 2025-08-21 18:09 UTC | [Latency and failures when interacting with our app in Slack](https://stspg.io/qqnt8qy2ynnb) | minor | 1.6 h |  |
| 2025-08-15 14:02 UTC | [Some Users w Android Loading Issues](https://stspg.io/2nbskh6mdcjk) | minor | 33 min |  |
| 2025-07-24 15:11 UTC | [High Latency](https://stspg.io/cr784sfwdn99) | minor | 2.5 h |  |
| 2025-07-15 17:34 UTC | [Web and Desktop Slack Client not populating select/multi-select menus](https://stspg.io/2f1xpfz81qd8) | minor | 1.9 h |  |
| 2025-07-15 00:14 UTC | [Slack Web client not populating external multi select dropdowns](https://stspg.io/12czq3d56kw1) | minor | 14 h |  |
| 2025-07-11 13:05 UTC | [Some Slack notifications not being delivered](https://stspg.io/kwhr7260blnw) | major | 53 min |  |
| 2025-07-04 18:27 UTC | [Mobile not loading alerts & incidents](https://stspg.io/lqwr666fxmgb) | none | 10 min |  |
| 2025-05-12 23:06 UTC | [Experiencing issues connecting to Slack](https://stspg.io/jt2h0pb6bn5z) | minor | 1.1 h |  |
| 2025-04-02 15:34 UTC | [Intermittent Latency for Status Pages](https://stspg.io/h12519syh914) | minor | 24 min |  |
| 2025-03-25 17:42 UTC | [Intermittent Latency in Web Application](https://stspg.io/rvkcxp95jrwg) | major | 18 min |  |
| 2025-03-22 01:40 UTC | [Degraded Performance Across the Web Platform and Slack](https://stspg.io/zsdhs7lq7f27) | minor | 7 min |  |
| 2025-02-26 22:22 UTC | [Continued Slack Outage (3rd Party) Impacting Rootly Slack App](https://stspg.io/f432hn9v1h30) | minor | 16 h |  |
| 2025-02-26 16:06 UTC | [Slack Outage (3rd Party) Impacting Rootly Slack App](https://stspg.io/40dp6l86s2k1) | critical | 4.6 h |  |
| 2025-02-11 03:11 UTC | [Delayed Workflows](https://stspg.io/yzxjkq2x2d1n) | minor | 59 min |  |
| 2024-11-02 05:50 UTC | [Login Issues on Web Platform](https://stspg.io/s8l6ysj65k3j) | minor | 3 min |  |
| 2024-10-30 23:49 UTC | [Web Platform and Slack Inaccessible](https://stspg.io/k21ddqjbbv65) | none | 0 min |  |
| 2024-09-25 14:22 UTC | [Incident Creation from Slack Unavailable (Web Platform + On-Call Not Impacted)](https://stspg.io/lyb3vf2wpdb2) | none | 3 min |  |
| 2024-08-01 16:28 UTC | [Delayed Workflow Runs](https://stspg.io/msvqkwbttpwk) | none | 0 min |  |
| 2024-06-28 21:52 UTC | [Partial Outage Across Web Platform and Slack](https://stspg.io/mjbh69lsqg0g) | minor | 5 min |  |
| 2024-04-29 22:41 UTC | [Delayed Sending of Emails](https://stspg.io/ggt8wdb3d4jt) | minor | 47 min |  |
| 2024-04-10 07:05 UTC | [Degraded Performance Across the Web Platform and Slack](https://stspg.io/4v8qksx4n6lv) | none | 1.8 h |  |
| 2024-04-10 01:52 UTC | [Degraded Performance Across the Web Platform and Slack](https://stspg.io/b6lfvjr6v7h5) | minor | 30 min |  |
| 2024-04-04 09:01 UTC | [Rootly.com is not loading](https://stspg.io/gdxcndvpg5q6) | none | 0 min |  |
| 2024-04-01 14:53 UTC | [Intermittent Failures with User Sign In and Incident Creation](https://stspg.io/bks4dykxgrnb) | major | 26 min |  |
| 2024-01-23 17:28 UTC | [Incident timeline loading slower than normal](https://stspg.io/jfcq5l9n5cm9) | minor | 53 min |  |
| 2024-01-09 20:33 UTC | [Incident Slack channel creation impact](https://stspg.io/ypllmxh3g815) | none | 5 min |  |
| 2024-01-09 20:19 UTC | [Outage impacting Rootly Slack App](https://stspg.io/0b00k096xzfv) | none | 5 min |  |
| 2023-11-19 14:15 UTC | [Workflow runs are delayed](https://stspg.io/dd3pjxl6cvl0) | none | 18 min |  |
| 2023-11-10 00:40 UTC | [Workflow runs are delayed](https://stspg.io/vyn6j2n6zsft) | none | 12 min |  |
| 2023-10-30 20:13 UTC | [Delays on Slack and Web Platform](https://stspg.io/73fwv249dqkp) | none | 22 min |  |
| 2023-08-25 19:52 UTC | [Incident search on Web Platform missing results](https://stspg.io/ct86wmy7g71z) | minor | 33 min |  |
| 2023-07-27 09:00 UTC | [Slack Outage (3rd Party) Impacting Rootly Slack App](https://stspg.io/hvtbq388yc81) | major | 1.1 h |  |
| 2023-06-15 07:30 UTC | [Partial Outage on Slack Impacting Rootly Users](https://status.rootly.com/incidents/m48hgmhlh3st) | minor | 4.7 h |  |
| 2023-06-13 20:36 UTC | [Creation of Slack Channels is Failing](https://status.rootly.com/incidents/sdzktgkvmpx8) | minor | 35 min |  |
| 2023-05-23 16:37 UTC | [Small percentage of users seeing channel loading and adding user errors in Slack due to Slack related incident](https://status.rootly.com/incidents/97z4v37tw682) | minor | 21 min |  |
| 2023-05-19 15:26 UTC | [Users experiencing login issue using SSO authentication](https://status.rootly.com/incidents/83c6952l2lb0) | none | 0 min |  |
| 2023-04-17 20:57 UTC | [Incident Creation Dialog on Slack Timing Out](https://status.rootly.com/incidents/rxthmkf365nz) | minor | 23 min |  |
| 2023-04-11 18:05 UTC | [Atlassian (Jira + Confluence) and Zoom Integration Failing to Load](https://status.rootly.com/incidents/ytz6dp31fdqw) | minor | 1.1 h |  |
| 2023-03-09 05:39 UTC | [Delayed Incident Creation on Slack and Workflow Queues](https://status.rootly.com/incidents/dx8905f7c37m) | minor | 13 min |  |
| 2023-02-16 01:36 UTC | [Slack Incident Creation Errors](https://status.rootly.com/incidents/nj8rr2x5qpkc) | minor | 27 min |  |
| 2022-12-12 15:17 UTC | [Users reporting not being able to create incidents](https://status.rootly.com/incidents/bsyjj2p4rm0q) | none | 2.1 h |  |
| 2022-11-30 22:58 UTC | [Upstream Cloud Provider Issues](https://status.rootly.com/incidents/8c4j2ms0m2k4) | minor | 17 min |  |
| 2022-11-28 17:06 UTC | [Latency in Workflow Workers](https://status.rootly.com/incidents/44rx2w44rz3n) | minor | 24 min |  |
| 2022-11-09 23:09 UTC | [\[Slack\] Some users reporting not able to create incidents](https://status.rootly.com/incidents/jp18r761hrhc) | none | 39 min |  |
| 2022-10-31 21:00 UTC | [\[Web + Slack \] Some users reporting not able to create incidents](https://status.rootly.com/incidents/493k98676y78) | none | 1.9 h |  |
| 2022-10-04 21:26 UTC | [Delayed Workflow Processing](https://status.rootly.com/incidents/4rmps3x8536r) | none | 34 min |  |
| 2022-09-14 19:35 UTC | [Web Platform and Slack unavailable for some regions](https://status.rootly.com/incidents/z3ds0wtg90yx) | none | 1.4 h |  |
| 2022-09-14 12:39 UTC | [API unavailable to some regions](https://status.rootly.com/incidents/njv9hy4rkgml) | none | 3.2 h |  |
| 2022-09-14 07:28 UTC | [Some users are unable to access Web Platform and API](https://status.rootly.com/incidents/xw8bkg5pcygq) | minor | 1.0 h |  |
| 2022-09-13 19:20 UTC | [Intermittent Incident Creation in Slack](https://status.rootly.com/incidents/31fbnyt6z6zs) | minor | 25 min |  |
| 2022-08-24 00:10 UTC | [Outage](https://status.rootly.com/incidents/2m9fwvcbljxn) | none | 52 min |  |


## Charts

### Chart data: Rootly status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2022 | 11 | 0 |
| 2023 | 13 | 1 |
| 2024 | 13 | 1 |
| 2025 | 25 | 5 |
| 2026 | 7 | 1 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | none | 1 |
| 2023-11 | none | 2 |
| 2024-01 | minor | 1 |
| 2024-01 | none | 2 |
| 2024-04 | major | 1 |
| 2024-04 | minor | 2 |
| 2024-04 | none | 2 |
| 2024-06 | minor | 1 |
| 2024-08 | none | 1 |
| 2024-09 | none | 1 |
| 2024-10 | none | 1 |
| 2024-11 | minor | 1 |
| 2025-02 | critical | 1 |
| 2025-02 | minor | 2 |
| 2025-03 | major | 1 |
| 2025-03 | minor | 1 |
| 2025-04 | minor | 1 |
| 2025-05 | minor | 1 |
| 2025-07 | major | 1 |
| 2025-07 | minor | 3 |
| 2025-07 | none | 1 |
| 2025-08 | minor | 3 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 3 |
| 2025-11 | minor | 3 |
| 2025-12 | minor | 1 |
| 2026-01 | minor | 1 |
| 2026-01 | none | 1 |
| 2026-02 | minor | 1 |
| 2026-04 | minor | 1 |
| 2026-05 | critical | 1 |
| 2026-05 | minor | 1 |
| 2026-08 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |

---
Canonical: https://rewindex.com/company/rootly · Markdown: https://rewindex.com/company/rootly.md · JSON: https://rewindex.com/api/v1/companies/rootly · Generated 2026-10-17T23:57:39.768Z