# Rollbar: Widespread incident impacting multiple parts of our platform caused by an incident within our cloud provider

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-01 15:39 UTC · Resolved: 2026-09-01 16:53 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: Core Processing Pipeline, Rollbar Docs, Web Application (app.rollbar.com), rollbar.min.js, SCIM and SSO, iOS Symbolication processing pipeline, Source map processing pipeline, Mailgun Outbound Delivery, API Tier (api.rollbar.com), Mailgun SMTP, Proguard processing pipeline, Homepage (rollbar.com)
- [Vendor status page: https://status.rollbar.com/incidents/01M1ET0PSPE90F6GCA0XQYH1C2](https://status.rollbar.com/incidents/01M1ET0PSPE90F6GCA0XQYH1C2)
- [Company: Rollbar](https://rewindex.com/company/rollbar.md)

## Part of an outage event

- [Google Cloud us-central1 outage, Sep 1, 2026: 47 vendors, 54 incidents](https://rewindex.com/events/2026-09-01-google-cloud-us-central1)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +58 min vs Google Cloud’s own post)

```mermaid
flowchart LR
  root["Google Cloud us-central1<br/>posted 14:42 UTC"]:::root
  h1["Within an hour<br/>8 vendors, 8 blamed Google Cloud<br/>Pinecone, Elastic Cloud, FullStory +5"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>6 vendors, 6 blamed Google Cloud<br/>Apollo GraphQL, Temporal Cloud, Clerk +3"]:::blames
  root --> h4
  p0["GitHub<br/>posted +18 min, did not name Google Cloud"]:::timing
  root -.-> p0
  k0["Bolt.new<br/>+24 min"]:::hop2
  p0 -->|"blamed GitHub"| k0
  p1["Twilio<br/>posted +1 h 42 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["Gorgias, Iterable<br/>+2 h 23 min to +2 h 37 min"]:::hop2
  p1 -->|"blamed Twilio"| k1
  me["Rollbar (this incident)<br/>posted +58 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-09-01 15:39 UTC: We are currently experiencing an incident that is impacting multiple parts of the platform , we believe this is caused by an incident within our cloud provider. We are currently processing data but we are seeing some of our services such as WEB/API are potentially impacted.  We will provide an update as we learn more about this issue, and we apologize for any inconvenience this might be causing.
- **monitoring** 2026-09-01 15:59 UTC: It appears that work has been done by our cloud provider which has resolved many of the issues we were experiencing but we will give this some more time while we monitor before resolving this issue.
- **resolved** 2026-09-01 16:53 UTC: We believe everything is now back to normal , sorry for the inconvenience caused.


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Canonical: https://rewindex.com/company/rollbar/incidents/01M1ET0PSPE90F6GCA0XQYH1C2 · Markdown: https://rewindex.com/company/rollbar/incidents/01M1ET0PSPE90F6GCA0XQYH1C2.md · JSON: https://rewindex.com/api/v1/companies/rollbar/incidents/01M1ET0PSPE90F6GCA0XQYH1C2 · Generated 2026-10-20T03:14:29.500Z