# Rippling: Rippling app not loading for customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-18 16:18 UTC · Resolved: 2026-09-18 23:00 UTC · Duration: 6.7 h
- Updates: 4 · Affected components: Rippling App
- [Vendor status page: https://stspg.io/z8kfrl4nx9f8](https://stspg.io/z8kfrl4nx9f8)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling reported a major outage in which the Rippling App loaded intermittently or not at all for employees and customers. It started at 2026-09-18 16:18 UTC and was resolved at 2026-09-18 23:00 UTC, lasting 6 h 41 min. A fix was implemented at 17:21 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-18 16:18 UTC: Rippling is loading intermittently/not at all for both employees and customers
- **investigating** 2026-09-18 16:19 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-09-18 17:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-18 23:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-18 16:18 UTC: [Major incident: Rippling app not loading for customers](https://rewindex.com/change/i287207a1c708e6.md)


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Canonical: https://rewindex.com/company/rippling/incidents/z4gzsqm6fh04 · Markdown: https://rewindex.com/company/rippling/incidents/z4gzsqm6fh04.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/z4gzsqm6fh04 · Generated 2026-10-18T11:44:40.941Z