# Rippling: Rippling app is down

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-29 19:20 UTC · Resolved: 2026-09-30 03:55 UTC · Duration: 8.6 h
- Updates: 5 · Affected components: Rippling App
- [Vendor status page: https://stspg.io/jlwnt47313kk](https://stspg.io/jlwnt47313kk)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling reported a critical outage that prevented its app from loading, starting 2026-09-29 19:20 UTC and resolved at 2026-09-30 03:55 UTC (8 h 35 min). The vendor observed authentication database overload; access initially recovered with degraded performance, and the app was fully operational by 09-29 19:51 UTC while root-cause investigation continued. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-29 19:20 UTC: We are investigating issues where the Rippling app is not loading. We will provide an update within the next 10 minutes.
- **investigating** 2026-09-29 19:28 UTC: We observed an overload in utilization of our authentication database. Access to Rippling has started to recover but there may be some degraded performance.
- **investigating** 2026-09-29 19:51 UTC: The Rippling app is fully operational again. We are continuing to investigate the root cause of the database overload.
- **monitoring** 2026-09-29 19:52 UTC: The Rippling app is fully operational again. We are continuing to investigate the root cause of the database overload.
- **resolved** 2026-09-30 03:55 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-29 19:20 UTC: [Critical incident: Rippling app is down](https://rewindex.com/change/ic61d2888cf1a70.md)


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Canonical: https://rewindex.com/company/rippling/incidents/s8pdhctd6k08 · Markdown: https://rewindex.com/company/rippling/incidents/s8pdhctd6k08.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/s8pdhctd6k08 · Generated 2026-10-18T13:30:51.355Z