# Rippling: Email notification outage

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-01 18:11 UTC · Resolved: 2025-10-01 21:33 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: Notifications, Platform Tools - Notifications, Rippling App
- [Vendor status page: https://stspg.io/hq4n7rdr5m4m](https://stspg.io/hq4n7rdr5m4m)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Timeline of updates

- **identified** 2025-10-01 18:11 UTC: Email notification deliverability was disrupted from 5:29 AM PDT to 8:52 AM PDT, resulting in email notifications not getting sent during that time period.  Email notifications are now getting delivered properly, but our engineering team is working to re-send the notifications that failed to send during that window.
- **identified** 2025-10-01 18:18 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-10-01 20:25 UTC: We have re-initiated sending the notifications that failed to send during the outage. We are monitoring those notifications getting sent successfully.
- **resolved** 2025-10-01 21:33 UTC: The incident has been resolved; notifications that failed to send during the outage period (5:29 AM - 8:52 AM PDT) were re-sent between 12:40 PM - 1:30 PM PDT.


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Canonical: https://rewindex.com/company/rippling/incidents/h1m5hvb89t0r · Markdown: https://rewindex.com/company/rippling/incidents/h1m5hvb89t0r.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/h1m5hvb89t0r · Generated 2026-10-18T11:31:17.155Z