# Rippling: Rippling app is down

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-27 20:10 UTC · Resolved: 2026-07-28 02:09 UTC · Duration: 6.0 h
- Updates: 4 · Affected components: Rippling App
- [Vendor status page: https://stspg.io/k5k8kh7wgd0r](https://stspg.io/k5k8kh7wgd0r)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling’s critical outage blocked web and mobile app access starting 2026-07-27 20:10 UTC and was resolved after 5 h 58 min. Access returned earlier, but queued tasks could leave group membership stale. Rippling increased infrastructure capacity and paused non-critical asynchronous tasks while investigating a recent change that may have increased query load. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-27 20:10 UTC: Users are unable to access the Rippling web and mobile apps. We will provide an update within the next 10 minutes.
- **investigating** 2026-07-27 20:24 UTC: Access to Rippling is restored. We are investigating a recent change that may have resulted in an increase in query load and have increased infra capacity to handle the load in the interim.
- **monitoring** 2026-07-27 22:47 UTC: We paused non-critical asynchronous tasks earlier today to restore site health. Although we have re-enabled those tasks again, the asynchronous task queue is still catching up. As a result, some things across Rippling - like group membership - could be stale until the remaining jobs catch up over the next few hours.
- **resolved** 2026-07-28 02:09 UTC: Access to the Rippling app has been fully restored.

## Rewindex changes for this incident

- 2026-07-27 20:10 UTC: [Critical incident: Rippling app is down](https://rewindex.com/change/i797df8f44a3aac.md)


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Canonical: https://rewindex.com/company/rippling/incidents/fdhzxc8x2bgg · Markdown: https://rewindex.com/company/rippling/incidents/fdhzxc8x2bgg.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/fdhzxc8x2bgg · Generated 2026-10-18T09:40:12.541Z