# Rippling: Issues using job codes and dimensions in Time and Attendance and Payroll

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-11-24 20:13 UTC · Resolved: 2025-11-25 08:25 UTC · Duration: 12 h
- Updates: 4
- [Vendor status page: https://stspg.io/4qxp670l8gqs](https://stspg.io/4qxp670l8gqs)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling reported a critical incident affecting use of job codes and dimensions in Time and Attendance and Payroll, starting 2025-11-24 20:13 UTC. A fix was implemented at 2025-11-24 20:25 UTC; the incident was resolved at 2025-11-25 08:25 UTC, with a reported duration of 12 h 11 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-24 20:13 UTC: We are currently investigating this issue.
- **identified** 2025-11-24 20:15 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-11-24 20:25 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-25 08:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-24 20:13 UTC: [Critical incident: Issues using job codes and dimensions in Time and Attendance and Payroll](https://rewindex.com/change/i5961ea75facef0.md)


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Canonical: https://rewindex.com/company/rippling/incidents/3qnr0l24cq4s · Markdown: https://rewindex.com/company/rippling/incidents/3qnr0l24cq4s.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/3qnr0l24cq4s · Generated 2026-10-18T09:53:17.788Z