# Rippling change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [Rippling](https://rewindex.com/company/rippling.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 23 | 23 | 2026-10-15 19:07 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-10-15 19:07 UTC | Major incident | [Major incident: Products partially degraded](https://rewindex.com/change/ie03552f76215e9.md) | degradation | Rippling reported major degradation affecting the Rippling App, with higher-than-usual error rates across products starting 2026-10-15 19:07 UTC. The vendor identified the impacted subsystem and reported mitigation and full recovery at 2026-10-15 20:08 UTC; the incident was resolved at 2026-10-15 20:55 UTC, lasting 1 h 47 min. | | 2026-09-29 19:20 UTC | Major incident | [Critical incident: Rippling app is down](https://rewindex.com/change/ic61d2888cf1a70.md) | outage | Rippling reported a critical outage that prevented its app from loading, starting 2026-09-29 19:20 UTC and resolved at 2026-09-30 03:55 UTC (8 h 35 min). The vendor observed authentication database overload; access initially recovered with degraded performance, and the app was fully operational by 09-29 19:51 UTC while root-cause investigation continued. | | 2026-09-18 16:18 UTC | Major incident | [Major incident: Rippling app not loading for customers](https://rewindex.com/change/i287207a1c708e6.md) | outage | Rippling reported a major outage in which the Rippling App loaded intermittently or not at all for employees and customers. It started at 2026-09-18 16:18 UTC and was resolved at 2026-09-18 23:00 UTC, lasting 6 h 41 min. A fix was implemented at 17:21 UTC; no cause was stated. | | 2026-09-17 20:13 UTC | Major incident | [Critical incident: Rippling MCP is down](https://rewindex.com/change/iee41ed4a9dea03.md) | outage | Rippling MCP was down in a critical-impact incident affecting Identity & App Management - Third-party integrations and Third-party integrations. It started at 2026-09-17 20:13 UTC and was resolved at 2026-09-17 20:47 UTC, lasting 34 min; Rippling reported implementing a fix but did not specify the cause. | | 2026-08-31 22:37 UTC | Major incident | [Major incident: Issues loading saved payroll reports](https://rewindex.com/change/i86f36315df946e.md) | outage | Rippling reported a major outage preventing some saved payroll reports from loading when certain payroll fields were included. It started at 2026-08-31 22:37 UTC and lasted 5 h 43 min, resolving at 2026-09-01 04:20 UTC; United States access was restored before European Union access. | | 2026-08-06 18:29 UTC | Major incident | [Major incident: Delayed sync in integrations](https://rewindex.com/change/i6fd042a5a145ae.md) | degradation | Rippling reported major data-sync delays affecting third-party integrations including Ramp and Box; admins could see disconnected accounts, but existing employee access was unaffected. Recorded start and resolution were both 2026-08-06 18:29 UTC (computed duration: 0 min). Rippling reverted a rollout-related change and retriggered syncs, recovering impacted integrations. | | 2026-07-27 20:10 UTC | Major incident | [Critical incident: Rippling app is down](https://rewindex.com/change/i797df8f44a3aac.md) | outage | Rippling’s critical outage blocked web and mobile app access starting 2026-07-27 20:10 UTC and was resolved after 5 h 58 min. Access returned earlier, but queued tasks could leave group membership stale. Rippling increased infrastructure capacity and paused non-critical asynchronous tasks while investigating a recent change that may have increased query load. | | 2026-07-27 16:11 UTC | Major incident | [Critical incident: Rippling app is down](https://rewindex.com/change/i5d6b3ffd4cddfa.md) | outage | Rippling reported a critical outage preventing access to its web and mobile apps, starting 2026-07-27 16:11 UTC and resolved at 2026-07-27 18:37 UTC (2 h 26 min). Rippling rolled back its latest deployment; access was restored at 16:32 UTC, and performance metrics were back to normal by 17:08 UTC. | | 2026-07-16 09:00 UTC | Major incident | [Critical incident: Access denied](https://rewindex.com/change/i61a5e9238e2b21.md) | outage | Rippling reported a critical incident in which some users saw "Access denied" when accessing Rippling. It started and was resolved at 2026-07-16 09:00 UTC, with a computed duration of 0 min; Rippling said the issue was fully mitigated and service was fully operational again. | | 2026-06-24 19:18 UTC | Major incident | [Major incident: Issues loading parts of the Rippling app](https://rewindex.com/change/ia9b0b73ca1bd7a.md) | degradation | Parts of the Rippling App were degraded and not loading in a major-impact incident starting 2026-06-24 19:18 UTC. Site access returned to normal at 19:31 UTC; Rippling reported mitigation fixes at 20:10 UTC and resolved the incident at 2026-06-24 20:56 UTC, after 1 h 38 min. | | 2026-06-19 20:03 UTC | Major incident | [Major incident: Rippling app crashes](https://rewindex.com/change/i987d3f76986b3c.md) | outage | Certain Rippling app pages, including the hiring flow and employee profiles, crashed in a major-impact incident from 2026-06-19 20:03 UTC to 2026-06-19 20:27 UTC, lasting 24 min. Rippling disabled the feature flag causing the issue and reported the app operational again at 20:07 UTC. | | 2026-05-28 16:16 UTC | Major incident | [Major incident: Rippling app outage](https://rewindex.com/change/i6102e355cc627b.md) | outage | Rippling reported a major app and SSO outage from 2026-05-28 16:16 UTC to 2026-05-28 19:52 UTC, lasting 3 h 35 min. Database load caused the issues; Rippling scaled down contributing async jobs before re-enabling them. Supergroup membership latency delayed some access changes; Rippling reported all access and functionality restored and group memberships refreshed. | | 2026-05-27 14:01 UTC | Major incident | [Major incident: Single-Sign-on down](https://rewindex.com/change/i9adfb520b6cb55.md) | outage | Rippling reported a major incident degrading Single Sign-on (SSO) and related identity flows, starting at 2026-05-27 14:01 UTC and resolved at 2026-05-27 14:12 UTC (11 min). A fix was deployed, successful SSO logins were confirmed, and error rates fell. | | 2026-05-01 19:09 UTC | Major incident | [Major incident: US Payroll Runs Not Visible](https://rewindex.com/change/i93a399d3b88bda.md) | outage | Rippling reported a major outage in the Rippling App: some Payroll customers could not see upcoming runs. It started 2026-05-01 19:09 UTC and was resolved 2026-05-01 20:54 UTC, lasting 1 h 45 min, after a fix was implemented. Runs with an approval deadline of 5/1/2026 had that deadline moved to 5:30pmPT. | | 2026-03-24 23:18 UTC | Major incident | [Major incident: Data features degraded](https://rewindex.com/change/id01d47530ae1fd.md) | degradation | Rippling reported major degradation affecting Reports, Transformations, and AI assistant deep data answers, starting at 2026-03-24 23:18 UTC. The team identified the issue and implemented a fix; services were reported recovered at 2026-03-25 00:33 UTC, and the incident was resolved at 2026-03-25 00:42 UTC, with a computed duration of 1 h 23 min. | | 2026-01-28 00:30 UTC | Major incident | [Major incident: Issue with automatic agent installation after MDM enrollment](https://rewindex.com/change/i1aa2d45b031b20.md) | outage | Rippling reported a major incident in which its agent did not automatically install after MDM enrollment, with cases observed on the morning of Jan 26. The recorded start and resolution were both 2026-01-28 00:30 UTC (computed duration: 0 min); Rippling said it found the root cause and fixed the issue, without specifying either. | | 2026-01-15 15:50 UTC | Major incident | [Major incident: Issues approving timecards and loading schedules](https://rewindex.com/change/i221bda84e198fb.md) | outage | Rippling reported a major Rippling App incident affecting timecard approvals and schedule loading, starting at 2026-01-15 15:50 UTC and lasting 2 h 23 min. A fix was implemented by 2026-01-15 17:09 UTC, and the incident was resolved at 2026-01-15 18:13 UTC. | | 2026-01-14 20:54 UTC | Major incident | [Major incident: Degraded performance in Payroll](https://rewindex.com/change/ie08344230f704f.md) | degradation | Rippling reported major degraded performance in its Payroll application starting 2026-01-14 20:54 UTC, lasting 3 h 19 min until resolution at 2026-01-15 00:13 UTC. A fix was implemented and monitoring began at 01-14 23:27 UTC. | | 2025-12-16 18:47 UTC | Major incident | [Critical incident: General service degradation](https://rewindex.com/change/i04e2ae189e6d64.md) | degradation | Rippling reported critical general service degradation affecting the Rippling App from 2025-12-16 18:47 UTC to 2025-12-16 22:35 UTC, lasting 3 h 48 min. A fix was implemented by 12-16 19:24 UTC, and the incident was resolved; no cause was stated. | | 2025-11-24 20:13 UTC | Major incident | [Critical incident: Issues using job codes and dimensions in Time and Attendance and Payroll](https://rewindex.com/change/i5961ea75facef0.md) | outage | Rippling reported a critical incident affecting use of job codes and dimensions in Time and Attendance and Payroll, starting 2025-11-24 20:13 UTC. A fix was implemented at 2025-11-24 20:25 UTC; the incident was resolved at 2025-11-25 08:25 UTC, with a reported duration of 12 h 11 min. | | 2025-11-18 13:38 UTC | Major incident | [Critical incident: Login outage](https://rewindex.com/change/i22c3d29289b5e2.md) | outage | Rippling customers could not log in during a critical outage affecting Authentication and Identity & App Management - Authentication. The incident started at 2025-11-18 13:38 UTC and was resolved at 2025-11-18 17:30 UTC, lasting 3 h 52 min. Rippling attributed it to a third-party outage and reported implementing a fix at 14:21 UTC. | | 2025-11-16 18:36 UTC | Major incident | [Major incident: General service degradation](https://rewindex.com/change/ieb169ba7bf7ce5.md) | degradation | Rippling reported major degradation across multiple services in the Rippling App, starting 2025-11-16 18:36 UTC and resolved at 2025-11-16 19:38 UTC, lasting 1 h 1 min. Rippling attributed it to high load on a database critical to groups and reduced that load while scaling up database infrastructure. | | 2025-10-27 15:23 UTC | Major incident | [Major incident: Notification delay](https://rewindex.com/change/i6eed4b9d414420.md) | degradation | Rippling reported a major notification degradation causing 2–15 minute authentication delays, starting 2025-10-27 15:23 UTC and resolved at 2025-10-27 18:38 UTC (3 h 14 min). Scheduled notifications were temporarily suspended to reduce database load; delivery recovered within the 10-second SLA, scheduled jobs resumed, and delayed scheduled notifications were being sent. | --- Canonical: https://rewindex.com/company/rippling/changes · Markdown: https://rewindex.com/company/rippling/changes.md · JSON: https://rewindex.com/api/v1/companies/rippling/changes · Generated 2026-10-18T00:37:00.426Z