# RevenueCat: All API calls timing out

> RevenueCat status incident “All API calls timing out” on 2024-03-14: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/revenuecat/incidents/tnsr10pprczd
Last updated: 2024-03-14T19:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-03-14 19:00 UTC · Resolved: 2024-03-14 19:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.revenuecat.com/incidents/tnsr10pprczd](https://status.revenuecat.com/incidents/tnsr10pprczd)
- [Company: RevenueCat](https://rewindex.com/company/revenuecat.md)

## Timeline of updates

- **resolved** 2024-03-14 19:00 UTC: From approx 5:56AM UTC until approx. 6:07AM UTC, all API calls were timing out across Khepri. Engineers have traced the cause to a cache failover under unusually high load during a one-off data import. Failover took longer than usual due to the heavy load, and, combined with a recently added backoff strategy that was overly aggressive, the temporarily unavailable cache caused all available threads in the backend to stall. After the cache finished failing over, the system returned to normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by RevenueCat, started 2024-03-14 19:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/revenuecat/incidents/tnsr10pprczd
- Citation: RevenueCat, “All API calls timing out” (2024-03-14 19:00 UTC). Archived by Rewindex: https://rewindex.com/company/revenuecat/incidents/tnsr10pprczd (CC BY 4.0).
- Markdown link: `[RevenueCat: All API calls timing out (2024-03-14)](https://rewindex.com/company/revenuecat/incidents/tnsr10pprczd)`


---
Canonical: https://rewindex.com/company/revenuecat/incidents/tnsr10pprczd · Markdown: https://rewindex.com/company/revenuecat/incidents/tnsr10pprczd.md · JSON: https://rewindex.com/api/v1/companies/revenuecat/incidents/tnsr10pprczd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:39:48.064Z