# RevenueCat: SSL Certificate Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-10-23 12:00 UTC · Resolved: 2020-10-23 13:09 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.revenuecat.com/incidents/pppnpwjbw0r9](https://status.revenuecat.com/incidents/pppnpwjbw0r9)
- [Company: RevenueCat](https://rewindex.com/company/revenuecat.md)

## Timeline of updates

- **resolved** 2020-10-23 13:09 UTC: It appears that everything is back to normal. Simple quick and dirty post-mortem: 1. Jacob was getting the renewal emails and he was off this week so didn't see the final emails. We're moving the admin accounts to a shared alias. 2. We need to create better alerts for when throughput drops. We weren't aware of the issue until users contacted us. We should have caught it immediately, but it took us 40 minutes to resolve. 3. We've moved the certificate renewal to a DNS record based approach, which will be much more reliable than one based on emailing the CEO while they are on vacation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/revenuecat/incidents/pppnpwjbw0r9 · Markdown: https://rewindex.com/company/revenuecat/incidents/pppnpwjbw0r9.md · JSON: https://rewindex.com/api/v1/companies/revenuecat/incidents/pppnpwjbw0r9 · Generated 2026-10-18T09:59:47.391Z