# RevenueCat: Real-time Charts (beta): Active Customers chart and Overview dashboard have delayed data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-03 17:12 UTC · Resolved: 2025-11-04 22:53 UTC · Duration: 30 h
- Updates: 3 · Affected components: Dashboard - Overview, Overview, Charts, Dashboard - Charts
- [Vendor status page: https://stspg.io/6c2k57lvmgyb](https://stspg.io/6c2k57lvmgyb)
- [Company: RevenueCat](https://rewindex.com/company/revenuecat.md)

## Timeline of updates

- **identified** 2025-11-03 17:12 UTC: We’re currently experiencing a delay in data updates for the Active Customers chart and the Overview dashboard. Our team is actively working to bring the data up to date.
- **monitoring** 2025-11-03 20:12 UTC: We have identified the root cause of the issue and are processing the backlog of data. The Active Customers charts (currently in beta) and Overview panel will start showing up-to-date information within 24 hours.
- **resolved** 2025-11-04 22:53 UTC: We have finished processing the data backlog. Real-time charts now show up-to-date information in the Active Customers chart and the Overview panel.


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Canonical: https://rewindex.com/company/revenuecat/incidents/krn9wvqn1vyf · Markdown: https://rewindex.com/company/revenuecat/incidents/krn9wvqn1vyf.md · JSON: https://rewindex.com/api/v1/companies/revenuecat/incidents/krn9wvqn1vyf · Generated 2026-10-18T10:42:45.978Z