# RevenueCat: Increased error rate when fetching subscriber information

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-05-25 15:57 UTC · Resolved: 2026-05-25 17:29 UTC · Duration: 1.5 h
- Updates: 3
- [Vendor status page: https://stspg.io/1k6zhqfyff8d](https://stspg.io/1k6zhqfyff8d)
- [Company: RevenueCat](https://rewindex.com/company/revenuecat.md)

## Timeline of updates

- **identified** 2026-05-25 15:57 UTC: We are experiencing an increased error rate when fetching subscriber information coming from an incorrect cache. We are currently working on a fix.
- **monitoring** 2026-05-25 16:23 UTC: A fix has been implemented and error rate is going down. We'll keep monitoring.
- **resolved** 2026-05-25 17:29 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/revenuecat/incidents/497kfffjmzxl · Markdown: https://rewindex.com/company/revenuecat/incidents/497kfffjmzxl.md · JSON: https://rewindex.com/api/v1/companies/revenuecat/incidents/497kfffjmzxl · Generated 2026-10-18T10:43:09.527Z