# RevenueCat: Rico is having issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-06 17:04 UTC · Resolved: 2026-08-06 18:14 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: AI features, Dashboard - AI features
- [Vendor status page: https://stspg.io/zbhkby8n4kcm](https://stspg.io/zbhkby8n4kcm)
- [Company: RevenueCat](https://rewindex.com/company/revenuecat.md)

## Summary

RevenueCat reported a critical Rico outage affecting AI features and Dashboard - AI features, with all service requests failing due to an upstream AI inference provider outage. The incident started at 2026-08-06 17:04 UTC and was resolved at 2026-08-06 18:14 UTC, lasting 1 h 10 min; the provider had recovered and Rico was operating normally by 17:16 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-06 17:04 UTC: We are currently investigating a complete outage affecting Rico. All requests to the service are failing at this time. We will provide an update as soon as we have more information.
- **identified** 2026-08-06 17:06 UTC: We've identified the issue: an outage with one of our upstream AI inference providers is causing Rico to fail. This is an external dependency issue, and we are actively monitoring the provider's status and working on mitigation options. We will post another update as soon as we have more information.
- **monitoring** 2026-08-06 17:16 UTC: Our upstream AI inference provider has recovered, and Rico is now operating normally. We're continuing to monitor closely to confirm full stability before marking this resolved. We will provide a final update shortly.
- **resolved** 2026-08-06 18:14 UTC: Rico continues recovered and stable, we consider the incident resolved.

## Rewindex changes for this incident

- 2026-08-06 17:04 UTC: [Critical incident: Rico is having issues](https://rewindex.com/change/i0cea73b0c32c08.md)


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Canonical: https://rewindex.com/company/revenuecat/incidents/2bmcppnycvnv · Markdown: https://rewindex.com/company/revenuecat/incidents/2bmcppnycvnv.md · JSON: https://rewindex.com/api/v1/companies/revenuecat/incidents/2bmcppnycvnv · Generated 2026-10-18T10:24:20.669Z