# Retool: Increased 500 Error Rates Preventing Some Apps from Loading

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-16 20:23 UTC · Resolved: 2025-10-16 18:45 UTC · Duration: -98 min
- Updates: 1
- [Vendor status page: https://stspg.io/ydpb6lwtn7bp](https://stspg.io/ydpb6lwtn7bp)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Summary

Retool reported a major incident involving elevated 500 errors on a back-end endpoint that prevented some apps from loading. The incident lists a start of 2025-10-16 20:23 UTC and resolution at 2025-10-16 18:45 UTC; duration is unknown, and the resolution timestamp precedes the listed start. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2025-10-16 18:45 UTC: Elevated 500 errors on a back-end endpoint preventing some apps from loading

## Rewindex changes for this incident

- 2025-10-16 20:23 UTC: [Major incident: Increased 500 Error Rates Preventing Some Apps from Loading](https://rewindex.com/change/i7410dc28c051fd.md)


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Canonical: https://rewindex.com/company/retool/incidents/v1rk7dhlttlg · Markdown: https://rewindex.com/company/retool/incidents/v1rk7dhlttlg.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/v1rk7dhlttlg · Generated 2026-10-18T11:47:21.926Z