# Retool: High resource query error rate

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-01-31 17:41 UTC · Resolved: 2024-01-31 23:53 UTC · Duration: 6.2 h
- Updates: 1
- [Vendor status page: https://status.retool.com/incidents/mmjf587r9nmc](https://status.retool.com/incidents/mmjf587r9nmc)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **resolved** 2024-01-31 23:53 UTC: This incident has been resolved. We apologize for the inconvenience caused. This was due to an infrastructure code change that was not well-validated and we will be putting systems in place to ensure this classification of issue cannot reach our production environment without proper validation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/retool/incidents/mmjf587r9nmc · Markdown: https://rewindex.com/company/retool/incidents/mmjf587r9nmc.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/mmjf587r9nmc · Generated 2026-10-18T11:31:35.190Z