# Retool: Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-12 13:14 UTC · Resolved: 2026-05-12 14:42 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Self Hosted On-Premise, License server, Retool-managed Temporal (via Temporal.io), Workflows
- [Vendor status page: https://stspg.io/crhhcfysrjqq](https://stspg.io/crhhcfysrjqq)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2026-05-12 13:14 UTC: We are currently investigating this issue.
- **monitoring** 2026-05-12 14:06 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-12 14:42 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/retool/incidents/d87h6ks6pty7 · Markdown: https://rewindex.com/company/retool/incidents/d87h6ks6pty7.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/d87h6ks6pty7 · Generated 2026-10-18T11:31:15.880Z