# Retool: Workflows Stuck in Pending State

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-30 20:22 UTC · Resolved: 2026-07-31 05:52 UTC · Duration: 9.5 h
- Updates: 5 · Affected components: Retool-managed Temporal (via Temporal.io), Workflows
- [Vendor status page: https://stspg.io/xsdptn8m4nc6](https://stspg.io/xsdptn8m4nc6)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Summary

Retool Workflows experienced a major degradation: workflows were stuck pending, with increased 429 rate limit responses for start triggers. The incident began at 2026-07-30 20:22 UTC and was resolved at 2026-07-31 05:52 UTC, lasting 9 h 29 min. A fix was deployed at 07-30 21:20 UTC, with workflows still degraded but recovering. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-30 20:22 UTC: We are investigating an issue with Retool Workflows being stuck in a pending state. There is also an uptick in 429 rate limit responses for start triggers
- **identified** 2026-07-30 20:45 UTC: We've identified the issue and are working on a fix.
- **monitoring** 2026-07-30 21:20 UTC: The fix has been deployed, and we're monitoring the results. Workflows are still degraded but recovering.
- **monitoring** 2026-07-30 23:08 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-07-31 05:52 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-30 20:22 UTC: [Major incident: Workflows Stuck in Pending State](https://rewindex.com/change/ia6dcd4a8130bed.md)


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Canonical: https://rewindex.com/company/retool/incidents/3q7831xcm1jm · Markdown: https://rewindex.com/company/retool/incidents/3q7831xcm1jm.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/3q7831xcm1jm · Generated 2026-10-18T09:42:58.351Z