# Retool: New Retool Organizations cannot provision RetoolDB

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-03 13:30 UTC · Resolved: 2026-02-03 23:07 UTC · Duration: 9.6 h
- Updates: 3 · Affected components: RetoolDB
- [Vendor status page: https://stspg.io/kfcj7lgy04kd](https://stspg.io/kfcj7lgy04kd)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **identified** 2026-02-03 13:30 UTC: We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP. This only affects new cloud organizations; organizations pre-incident are not affected.
- **identified** 2026-02-03 22:04 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2026-02-03 23:07 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retool/incidents/3nrbmmhprnwr · Markdown: https://rewindex.com/company/retool/incidents/3nrbmmhprnwr.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/3nrbmmhprnwr · Generated 2026-10-18T11:31:26.338Z