# Retool: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-17 14:19 UTC · Resolved: 2026-04-18 03:36 UTC · Duration: 13 h
- Updates: 5 · Affected components: Resource Queries
- [Vendor status page: https://stspg.io/9fbffjbd1tzm](https://stspg.io/9fbffjbd1tzm)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2026-04-17 14:19 UTC: We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
- **identified** 2026-04-17 17:58 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-04-17 18:24 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-04-18 03:35 UTC: The issue has been resolved.
- **resolved** 2026-04-18 03:36 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retool/incidents/30z3s38xfh65 · Markdown: https://rewindex.com/company/retool/incidents/30z3s38xfh65.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/30z3s38xfh65 · Generated 2026-10-18T13:32:28.043Z