# Retool in October 2021: incidents, uptime and changes

> Retool in October 2021: 4 incidents on its status page (1 major or critical), 99.80% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Retool’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/retool/2021/10
Last updated: 2021-11-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, none 3
- Uptime (vendor-reported): 99.80% free of major/critical incidents, 99.80% free of any incident; outage time 1 h 27 min, incident time 1 h 27 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2021](https://rewindex.com/company/retool/2021/09.md) · Next: [November 2021](https://rewindex.com/company/retool/2021/11.md) · [All months](https://rewindex.com/company/retool/reports.md) · [Retool](https://rewindex.com/company/retool.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated query latency](https://rewindex.com/company/retool/incidents/h3szls7c6vqs.md) | major | 2021-10-28 21:57 UTC | 2021-10-28 23:24 UTC | 1.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Prolonged maintenance](https://rewindex.com/company/retool/incidents/1w74n56fndsq.md) | none | 2021-10-24 03:00 UTC | 2021-10-24 03:00 UTC | 0 min | resolved |
| [Database maintenance](https://rewindex.com/company/retool/incidents/5t33s2hqsrdt.md) | none | 2021-10-24 03:33 UTC | 2021-10-25 16:43 UTC | 37 h | resolved |
| [XML responses from REST queries parsing as Base64Binary rather than XML](https://rewindex.com/company/retool/incidents/4xjpbdsnrwds.md) | none | 2021-10-27 13:00 UTC | 2021-10-27 13:00 UTC | 0 min | resolved |
| [Elevated query latency](https://rewindex.com/company/retool/incidents/h3szls7c6vqs.md) | major | 2021-10-28 21:57 UTC | 2021-10-28 23:24 UTC | 1.4 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Database upgrade](https://rewindex.com/company/retool/incidents/y1gwvsps1hls.md) | maintenance | 2021-10-24 02:00 UTC | 2021-10-24 03:00 UTC | 1.0 h | resolved |

## Cite this

Retool posted 4 status incidents in October 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/retool/2021/10
- Citation: Retool, “Retool in October 2021” (2021-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/retool/2021/10 (CC BY 4.0).
- Markdown link: `[Retool: Retool in October 2021 (2021-10-01)](https://rewindex.com/company/retool/2021/10)`


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Canonical: https://rewindex.com/company/retool/2021/10 · Markdown: https://rewindex.com/company/retool/2021/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:19:17.751Z