# Retool in September 2021: incidents, uptime and changes

> Retool in September 2021: 6 incidents on its status page (2 major or critical), 99.83% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Retool’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/retool/2021/09
Last updated: 2021-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 1
- By vendor impact label: major 2, minor 3, none 1
- Uptime (vendor-reported): 99.83% free of major/critical incidents, 92.12% free of any incident; outage time 1 h 12 min, incident time 2.4 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2021](https://rewindex.com/company/retool/2021/08.md) · Next: [October 2021](https://rewindex.com/company/retool/2021/10.md) · [All months](https://rewindex.com/company/retool/reports.md) · [Retool](https://rewindex.com/company/retool.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated latency](https://rewindex.com/company/retool/incidents/f7xr6jcpdd9k.md) | major | 2021-09-14 14:38 UTC | 2021-09-14 15:00 UTC | 22 min | resolved |
| [App page loads returning 521 errors and failing to load for some users](https://rewindex.com/company/retool/incidents/h4tlz9x90yf9.md) | major | 2021-09-21 17:10 UTC | 2021-09-21 18:00 UTC | 50 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated latency](https://rewindex.com/company/retool/incidents/qnkdl34qky3w.md) | minor | 2021-09-14 09:00 UTC | 2021-09-14 11:07 UTC | 2.1 h | resolved |
| [Elevated latency](https://rewindex.com/company/retool/incidents/f7xr6jcpdd9k.md) | major | 2021-09-14 14:38 UTC | 2021-09-14 15:00 UTC | 22 min | resolved |
| [Investigating elevated backend API latency](https://rewindex.com/company/retool/incidents/2yw4kjm4y004.md) | minor | 2021-09-15 12:15 UTC | 2021-09-17 16:06 UTC | 2 d | resolved |
| [App page loads returning 521 errors and failing to load for some users](https://rewindex.com/company/retool/incidents/h4tlz9x90yf9.md) | major | 2021-09-21 17:10 UTC | 2021-09-21 18:00 UTC | 50 min | resolved |
| [Elevated latency](https://rewindex.com/company/retool/incidents/68nc23zpb8cx.md) | none | 2021-09-22 11:30 UTC | 2021-09-22 11:30 UTC | 0 min | resolved |
| [Elevated Latency](https://rewindex.com/company/retool/incidents/dhsphz350dj1.md) | minor | 2021-09-23 09:35 UTC | 2021-09-23 11:06 UTC | 1.5 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Database maintenace](https://rewindex.com/company/retool/incidents/xw9zlzzrl7d8.md) | maintenance | 2021-09-08 03:04 UTC | 2021-09-08 03:10 UTC | 6 min | resolved |

## Cite this

Retool posted 6 status incidents in September 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/retool/2021/09
- Citation: Retool, “Retool in September 2021” (2021-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/retool/2021/09 (CC BY 4.0).
- Markdown link: `[Retool: Retool in September 2021 (2021-09-01)](https://rewindex.com/company/retool/2021/09)`


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Canonical: https://rewindex.com/company/retool/2021/09 · Markdown: https://rewindex.com/company/retool/2021/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:56:24.681Z