# Retell AI: End to End Calling Issue

> Retell AI status incident “End to End Calling Issue” on 2024-04-24: impact major (vendor’s label), 18 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retell-ai/incidents/xlq2c8qc3vyg
Last updated: 2024-04-24T03:22:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-04-24 03:04 UTC · Resolved: 2024-04-24 03:22 UTC · Duration: 18 min
- Updates: 1
- [Vendor status page: https://status.retellai.com/incidents/xlq2c8qc3vyg](https://status.retellai.com/incidents/xlq2c8qc3vyg)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2024-04-24 03:22 UTC: End to end calling was down because an API upgrade broke websocket's config in Retell backend.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Retell AI, started 2024-04-24 03:04 UTC, resolved after 18 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/retell-ai/incidents/xlq2c8qc3vyg
- Citation: Retell AI, “End to End Calling Issue” (2024-04-24 03:04 UTC). Archived by Rewindex: https://rewindex.com/company/retell-ai/incidents/xlq2c8qc3vyg (CC BY 4.0).
- Markdown link: `[Retell AI: End to End Calling Issue (2024-04-24)](https://rewindex.com/company/retell-ai/incidents/xlq2c8qc3vyg)`


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Canonical: https://rewindex.com/company/retell-ai/incidents/xlq2c8qc3vyg · Markdown: https://rewindex.com/company/retell-ai/incidents/xlq2c8qc3vyg.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/xlq2c8qc3vyg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:11:16.071Z