# Retell AI: Multilingual is currently downgraded

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-24 09:50 UTC · Resolved: 2025-04-24 17:36 UTC · Duration: 7.8 h
- Updates: 4 · Affected components: End to End Calling - Telephony, Phone Call, End to End Calling - Web Call, Web Call
- [Vendor status page: https://stspg.io/kpy8gj58kqzz](https://stspg.io/kpy8gj58kqzz)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2025-04-24 09:50 UTC: Please switch to English or a specific language for now—we’re investigating the issue.
- **investigating** 2025-04-24 09:51 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-04-24 16:21 UTC: A fix is being patched.
- **resolved** 2025-04-24 17:36 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retell-ai/incidents/w7qhkvjgjclg · Markdown: https://rewindex.com/company/retell-ai/incidents/w7qhkvjgjclg.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/w7qhkvjgjclg · Generated 2026-10-20T00:10:49.614Z