# Retell AI: Inbound and Web call not connecting

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-22 04:34 UTC · Resolved: 2025-05-22 04:51 UTC · Duration: 16 min
- Updates: 2 · Affected components: End to End Calling - Telephony, Phone Call, End to End Calling - Web Call, Web Call
- [Vendor status page: https://stspg.io/0py0wpckr820](https://stspg.io/0py0wpckr820)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **identified** 2025-05-22 04:34 UTC: The issue is identified and is being mitigated. A fix is rolling out.
- **resolved** 2025-05-22 04:51 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-22 04:34 UTC: [Major incident: Inbound and Web call not connecting](https://rewindex.com/change/ifb268c8fa79183.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/vphqcm12yqy1 · Markdown: https://rewindex.com/company/retell-ai/incidents/vphqcm12yqy1.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/vphqcm12yqy1 · Generated 2026-10-20T00:07:35.827Z