# Retell AI: LLM model claude-3.5-sonnet is down

> Retell AI status incident “LLM model claude-3.5-sonnet is down” on 2025-02-04: impact minor (vendor’s label), 17 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retell-ai/incidents/sx1vdbwn6ps3
Last updated: 2025-02-04T12:52:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-02-04 12:35 UTC · Resolved: 2025-02-04 12:52 UTC · Duration: 17 min
- Updates: 1
- [Vendor status page: https://status.retellai.com/incidents/sx1vdbwn6ps3](https://status.retellai.com/incidents/sx1vdbwn6ps3)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2025-02-04 12:52 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Retell AI, started 2025-02-04 12:35 UTC, resolved after 17 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/retell-ai/incidents/sx1vdbwn6ps3
- Citation: Retell AI, “LLM model claude-3.5-sonnet is down” (2025-02-04 12:35 UTC). Archived by Rewindex: https://rewindex.com/company/retell-ai/incidents/sx1vdbwn6ps3 (CC BY 4.0).
- Markdown link: `[Retell AI: LLM model claude-3.5-sonnet is down (2025-02-04)](https://rewindex.com/company/retell-ai/incidents/sx1vdbwn6ps3)`


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Canonical: https://rewindex.com/company/retell-ai/incidents/sx1vdbwn6ps3 · Markdown: https://rewindex.com/company/retell-ai/incidents/sx1vdbwn6ps3.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/sx1vdbwn6ps3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:54.548Z