# Retell AI: Platform voice Grace and Nico not working

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-12 07:30 UTC · Resolved: 2026-06-12 16:44 UTC · Duration: 9.2 h
- Updates: 2 · Affected components: End to End Calling - Phone Call, Phone Call, End to End Calling - Web Call, Web Call
- [Vendor status page: https://stspg.io/qsdqh4dhzcdx](https://stspg.io/qsdqh4dhzcdx)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2026-06-12 07:30 UTC: The platform voice, Grace and Nico, are not working
- **resolved** 2026-06-12 16:44 UTC: The issue is resolved now


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Canonical: https://rewindex.com/company/retell-ai/incidents/sp8cz3hf2lnn · Markdown: https://rewindex.com/company/retell-ai/incidents/sp8cz3hf2lnn.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/sp8cz3hf2lnn · Generated 2026-10-20T00:14:19.587Z