# Retell AI: Scheduled batch calls not running

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-27 22:30 UTC · Resolved: 2026-01-27 22:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/nf3sktbrnd0d](https://stspg.io/nf3sktbrnd0d)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2026-01-27 22:30 UTC: Scheduled batch calls did not run from 2:35 PM to 5:15 PM PST. The service has now recovered. Any batch calls whose scheduling window still included 5:15 PM were executed at that time. Batch calls whose scheduling window was fully missed were not executed.


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Canonical: https://rewindex.com/company/retell-ai/incidents/sfxjq30p1b4n · Markdown: https://rewindex.com/company/retell-ai/incidents/sfxjq30p1b4n.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/sfxjq30p1b4n · Generated 2026-10-20T00:07:13.267Z