# Retell AI: Retell Partial Outage

> Retell AI status incident “Retell Partial Outage” on 2024-04-22: impact major (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retell-ai/incidents/s313cdccv61c
Last updated: 2024-04-22T18:40:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-04-22 18:40 UTC · Resolved: 2024-04-22 18:40 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.retellai.com/incidents/s313cdccv61c](https://status.retellai.com/incidents/s313cdccv61c)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2024-04-22 18:40 UTC: Our services were down between 04/22/2024 1:00am to 8:35am for customers who had older versions of SDK with domain name using "api.re-tell.ai". Customers using newer versions of SDK had api.retellai.com as baseUrl were not affected. Root cause: we upgraded our backend network system but forgot to update the same for our previous domain name - api.re-tell.ai To prevent future incidents like this in the future, we added previous domain url "api.re-tell.ai" to our auto test pipeline. For clients who are using older versions of Retell SDK, please update to latest version if possible. Node SDK: https://www.npmjs.com/package/retell-sdk Python SDK: https://pypi.org/project/retell-sdk/

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Retell AI, started 2024-04-22 18:40 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/retell-ai/incidents/s313cdccv61c
- Citation: Retell AI, “Retell Partial Outage” (2024-04-22 18:40 UTC). Archived by Rewindex: https://rewindex.com/company/retell-ai/incidents/s313cdccv61c (CC BY 4.0).
- Markdown link: `[Retell AI: Retell Partial Outage (2024-04-22)](https://rewindex.com/company/retell-ai/incidents/s313cdccv61c)`


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Canonical: https://rewindex.com/company/retell-ai/incidents/s313cdccv61c · Markdown: https://rewindex.com/company/retell-ai/incidents/s313cdccv61c.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/s313cdccv61c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:24:07.847Z