# Retell AI: Call Recordings Lost

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-18 23:06 UTC · Resolved: 2025-05-18 21:00 UTC · Duration: -126 min
- Updates: 1
- [Vendor status page: https://stspg.io/c1t7cb1df858](https://stspg.io/c1t7cb1df858)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2025-05-18 21:00 UTC: Due to a technical issue, the recordings for calls initiated between 2:04 PM and 3:00 PM were lost.  All other functionalities — including the calls themselves, transcripts, and logs — were fully unaffected.


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Canonical: https://rewindex.com/company/retell-ai/incidents/rsn2xp0443x2 · Markdown: https://rewindex.com/company/retell-ai/incidents/rsn2xp0443x2.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/rsn2xp0443x2 · Generated 2026-10-20T02:21:29.397Z