# Retell AI: User Sign-Up and Workspace Creation Failure

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-25 23:11 UTC · Resolved: 2025-06-26 02:03 UTC · Duration: 2.9 h
- Updates: 3 · Affected components: Dashboard
- [Vendor status page: https://stspg.io/ntnl57h3phzr](https://stspg.io/ntnl57h3phzr)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **identified** 2025-06-25 23:11 UTC: Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning. We are actively working with Auth0 to increase the limit
- **identified** 2025-06-26 02:02 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2025-06-26 02:03 UTC: The issue has been resolved, and new users can now sign up. Users who encountered sign-up issues today can proceed and log into the system without any problems.

## Rewindex changes for this incident

- 2025-06-25 23:11 UTC: [Major incident: User Sign-Up and Workspace Creation Failure](https://rewindex.com/change/ia4bf93b1463bbd.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/rrcyt4nsp6s5 · Markdown: https://rewindex.com/company/retell-ai/incidents/rrcyt4nsp6s5.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/rrcyt4nsp6s5 · Generated 2026-10-20T00:07:07.054Z