# Retell AI: AWS outage causing some login issues, and history and analytics issue. Calls are NOT impacted.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 19:02 UTC · Resolved: 2025-10-21 00:42 UTC · Duration: 5.7 h
- Updates: 3 · Affected components: Dashboard
- [Vendor status page: https://stspg.io/p301m02qh5v3](https://stspg.io/p301m02qh5v3)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +11 h 51 min vs AWS’s own post)
- Evidence: “…AWS outage causing some login issues, and history and analytics issue. Calls are NOT impacted. This incident has been resolved. Starting from Oct 20 1am PST, the AWS outage has caused some login issue…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Retell AI (this incident)<br/>posted +11 h 51 min"]:::me
  later --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2025-10-20 19:02 UTC: Starting from Oct 20 1am PST, the AWS outage has caused some login issues, and call history and analytics issues. Regular calls are NOT impacted. Once the AWS outage is over, we will backfill the analytics.
- **monitoring** 2025-10-20 23:51 UTC: The AWS outage has been resolved. We are going to backfill analytics, and keep a close eye on it.
- **resolved** 2025-10-21 00:42 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retell-ai/incidents/rgfm4c6mxqf3 · Markdown: https://rewindex.com/company/retell-ai/incidents/rgfm4c6mxqf3.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/rgfm4c6mxqf3 · Generated 2026-10-20T01:32:06.194Z