# Retell AI: Small portion of community voice not working

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-03-04 18:21 UTC · Resolved: 2026-03-04 14:30 UTC · Duration: -231 min
- Updates: 1
- [Vendor status page: https://stspg.io/qhg252ghgcjt](https://stspg.io/qhg252ghgcjt)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2026-03-04 14:30 UTC: There was an accidental change in the logic of account cleanup that led to the deletion of small portion of community voice resources, which caused those agents with the voice having issues. We have fixed the logic, and have been running a backfill to detect and add back those resources.


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Canonical: https://rewindex.com/company/retell-ai/incidents/cqsw096kkfpc · Markdown: https://rewindex.com/company/retell-ai/incidents/cqsw096kkfpc.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/cqsw096kkfpc · Generated 2026-10-20T01:31:31.875Z