# Retell AI: Multilingual transcription issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-22 23:37 UTC · Resolved: 2026-01-22 23:48 UTC · Duration: 11 min
- Updates: 2 · Affected components: End to End Calling - Phone Call, Phone Call, End to End Calling - Web Call, Web Call
- [Vendor status page: https://stspg.io/qhqb841phhnc](https://stspg.io/qhqb841phhnc)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2026-01-22 23:37 UTC: We're aware of issues affecting multilingual transcription and are actively investigating.
- **resolved** 2026-01-22 23:48 UTC: The issue appears to be resolved and multilingual transcription is recovering. We'll keep monitoring to ensure stability.

## Rewindex changes for this incident

- 2026-01-22 23:37 UTC: [Major incident: Multilingual transcription issues](https://rewindex.com/change/i18220243eea0c1.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/bq24ycbscsj4 · Markdown: https://rewindex.com/company/retell-ai/incidents/bq24ycbscsj4.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/bq24ycbscsj4 · Generated 2026-10-20T00:14:47.660Z