# Retell AI: Intermittent Call Connection Failures

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-28 19:28 UTC · Resolved: 2025-10-28 19:28 UTC · Duration: 0 min
- Updates: 1 · Affected components: End to End Calling - Phone Call, Phone Call
- [Vendor status page: https://stspg.io/3h54q7lpm32n](https://stspg.io/3h54q7lpm32n)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2025-10-28 19:28 UTC: From 11:10 AM – 11:34 AM PST, we observed that inbound calls were experiencing connection issues and timeouts.  We have identified the issue as being caused by a brief outage with our telephony provider. The issue has since been resolved and all services are operating normally.


---
Canonical: https://rewindex.com/company/retell-ai/incidents/b81fzr86nq4y · Markdown: https://rewindex.com/company/retell-ai/incidents/b81fzr86nq4y.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/b81fzr86nq4y · Generated 2026-10-20T00:08:18.290Z