# Retell AI: Transfer Phone Number and Custom Tool Issues

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-06-19 02:09 UTC · Resolved: 2025-06-19 02:09 UTC · Duration: 0 min
- Updates: 1 · Affected components: End to End Calling - Telephony, Phone Call
- [Vendor status page: https://stspg.io/crgrn3rg6frx](https://stspg.io/crgrn3rg6frx)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2025-06-19 02:09 UTC: We have identified and fixed issues affecting transfer phone number with static number and missing call objects in custom tool invocations. Both issues have been fully resolved after 1 hour and 20 minutes of downtime.


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Canonical: https://rewindex.com/company/retell-ai/incidents/8w7jqvf01vcp · Markdown: https://rewindex.com/company/retell-ai/incidents/8w7jqvf01vcp.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/8w7jqvf01vcp · Generated 2026-10-20T00:15:00.341Z