# Retell AI: Retell Telnyx Outage

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-01 17:13 UTC · Resolved: 2025-03-31 15:00 UTC · Duration: -1574 min
- Updates: 1
- [Vendor status page: https://stspg.io/yw3zd5567msj](https://stspg.io/yw3zd5567msj)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2025-03-31 15:00 UTC: Telnyx temporarily banned our account at 8:15 AM PDT 03/31/2025 due to a scammer being reported on the platform, which triggered a traceback event. We’ve implemented KYC measures along with several detection protocols, and have reported all remediation steps to Telnyx. The ban has since been lifted on 9.30 AM. We’ll continue to monitor the situation closely.


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Canonical: https://rewindex.com/company/retell-ai/incidents/8b2gbjd8c6s0 · Markdown: https://rewindex.com/company/retell-ai/incidents/8b2gbjd8c6s0.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/8b2gbjd8c6s0 · Generated 2026-10-20T00:06:14.664Z