# Retell AI: Telnyx calls encountering telephony provider permission denied

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-26 18:48 UTC · Resolved: 2025-11-26 18:52 UTC · Duration: 4 min
- Updates: 2 · Affected components: End to End Calling - Phone Call, Phone Call
- [Vendor status page: https://stspg.io/0x6n7nw4z31y](https://stspg.io/0x6n7nw4z31y)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2025-11-26 18:48 UTC: We have observed that calls through retell Telnyx numbers are having issues.
- **resolved** 2025-11-26 18:52 UTC: This has been resolved now. This is related to an elastic IP issue, which is mitigated now.


---
Canonical: https://rewindex.com/company/retell-ai/incidents/7mctj8f6rnb6 · Markdown: https://rewindex.com/company/retell-ai/incidents/7mctj8f6rnb6.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/7mctj8f6rnb6 · Generated 2026-10-20T01:31:52.598Z