# Retell AI: EU Sip Trunking is down

> Retell AI status incident “EU Sip Trunking is down” on 2024-11-26: impact minor (vendor’s label), 3.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retell-ai/incidents/413hlq0jvpr8
Last updated: 2024-11-26T20:23:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-26 17:02 UTC · Resolved: 2024-11-26 20:23 UTC · Duration: 3.4 h
- Updates: 1
- [Vendor status page: https://status.retellai.com/incidents/413hlq0jvpr8](https://status.retellai.com/incidents/413hlq0jvpr8)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2024-11-26 20:23 UTC: Incident Update TL;DR: Livekit (Our SIP Server Provider) introduced a new SIP status without prior notification, causing verification failures for Retell EU customers using SIP Trunking. Incident Timeline • 11/26, 2:00 AM PDT: Retell users reported EU SIP trunk connectivity issues. • 11/26, 8:00 AM PDT: The issue was escalated to Livekit. • 11/26, 9:05 AM PDT: Livekit rolled back to the previous version to mitigate the issue. • 11/26, 12:00 PM PDT: The root cause was identified: the addition of a SIP status. The issue was fully resolved. Next Steps Infrastructure reliability remains our top priority. We are engaging with Livekit to establish safeguards and improve communication to prevent similar incidents in the future. Thank you for your patience and understanding.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Retell AI, started 2024-11-26 17:02 UTC, resolved after 3.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/retell-ai/incidents/413hlq0jvpr8
- Citation: Retell AI, “EU Sip Trunking is down” (2024-11-26 17:02 UTC). Archived by Rewindex: https://rewindex.com/company/retell-ai/incidents/413hlq0jvpr8 (CC BY 4.0).
- Markdown link: `[Retell AI: EU Sip Trunking is down (2024-11-26)](https://rewindex.com/company/retell-ai/incidents/413hlq0jvpr8)`


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Canonical: https://rewindex.com/company/retell-ai/incidents/413hlq0jvpr8 · Markdown: https://rewindex.com/company/retell-ai/incidents/413hlq0jvpr8.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/413hlq0jvpr8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:27:52.102Z