# Resend: Delayed new team provisioning and contact webhook delivery

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-09 21:47 UTC · Resolved: 2026-10-09 22:10 UTC · Duration: 23 min
- Updates: 3 · Affected components: Dashboard, General API, Webhooks
- [Vendor status page: https://resend-status.com/incidents/01M4HA5PPB9Q8AHPP0RCVWBC6B](https://resend-status.com/incidents/01M4HA5PPB9Q8AHPP0RCVWBC6B)
- [Company: Resend](https://rewindex.com/company/resend.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 9, 2026: 17 vendors, 18 incidents](https://rewindex.com/events/2026-10-09-aws-us-east-1)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −46 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 2 blamed AWS<br/>Convex, Temporal Cloud, JFrog, PlanetScale +1"]:::blames
  root --> h1
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Chargebee"]:::blames
  root --> later
  me["Resend (this incident)<br/>posted −46 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2026-10-09 21:47 UTC: We've identified an issue on our infrastructure affecting new team provisioning and contact webhook delivery. Email sending and receiving is not affected. • Newly created teams may take longer to have their account resources fully setup. • Some webhooks related to contact activity are being delivered with a delay. Our team is working on fixing this issue.
- **monitoring** 2026-10-09 22:06 UTC: Our team is monitoring to ensure the issue has been fixed.
- **resolved** 2026-10-09 22:10 UTC: We have resolved the underlying issue and service has been resumed.


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Canonical: https://rewindex.com/company/resend/incidents/01M4HA5PPB9Q8AHPP0RCVWBC6B · Markdown: https://rewindex.com/company/resend/incidents/01M4HA5PPB9Q8AHPP0RCVWBC6B.md · JSON: https://rewindex.com/api/v1/companies/resend/incidents/01M4HA5PPB9Q8AHPP0RCVWBC6B · Generated 2026-10-20T00:52:28.575Z