# Render: Platform emails not being sent

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-24 07:11 UTC · Resolved: 2026-10-24 07:41 UTC · Duration: 30 min
- Updates: 3
- [Vendor status page: https://status.render.com/incidents/sf6d2w4mpc83](https://status.render.com/incidents/sf6d2w4mpc83)
- [Company: Render](https://rewindex.com/company/render.md)

## Timeline of updates

- **identified** 2026-10-24 07:11 UTC: Transactional emails for platform events, including but not limited to new account sign-up email confirmations, service build/deploy failure notifications, password resets, etc. are currently failing to send. We are currently addressing the issue.
- **monitoring** 2026-10-24 07:30 UTC: We have applied a fix and see messages successfully delivering. We are monitoring for any further issues.
- **resolved** 2026-10-24 07:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-24 07:33 UTC: [Incident updated: Platform emails not being sent](https://rewindex.com/change/r22e28eddbc8229.md)
- 2026-10-24 07:43 UTC: [Incident updated: Platform emails not being sent](https://rewindex.com/change/r9a6fc23a4e2a6a.md)


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Canonical: https://rewindex.com/company/render/incidents/sf6d2w4mpc83 · Markdown: https://rewindex.com/company/render/incidents/sf6d2w4mpc83.md · JSON: https://rewindex.com/api/v1/companies/render/incidents/sf6d2w4mpc83 · Generated 2026-10-24T11:04:58.085Z