# Render: Connection issues for Redis hosted in Frankfurt via the external network

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-07 13:46 UTC · Resolved: 2024-05-08 23:05 UTC · Duration: 33 h
- Updates: 1
- [Vendor status page: https://status.render.com/incidents/lszyczj36v0v](https://status.render.com/incidents/lszyczj36v0v)
- [Company: Render](https://rewindex.com/company/render.md)

## Timeline of updates

- **resolved** 2024-05-08 23:05 UTC: The root cause of this incident has been identified and mitigated within Render infrastructure.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/render/incidents/lszyczj36v0v · Markdown: https://rewindex.com/company/render/incidents/lszyczj36v0v.md · JSON: https://rewindex.com/api/v1/companies/render/incidents/lszyczj36v0v · Generated 2026-10-18T12:20:22.790Z