# Render: Some users enrolled in 2FA are experiencing login issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-15 21:50 UTC · Resolved: 2026-07-15 22:56 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Render Dashboard
- [Vendor status page: https://stspg.io/s6l5h6ncd1z3](https://stspg.io/s6l5h6ncd1z3)
- [Company: Render](https://rewindex.com/company/render.md)

## Summary

Some users enrolled in 2FA experienced login loops accessing the Render Dashboard in a major-impact incident starting 2026-07-15 21:50 UTC. Render implemented a fix at 22:06 UTC and marked the incident resolved at 22:56 UTC; the computed duration was 1 h 5 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-15 21:50 UTC: Some users enrolled in 2FA report login loops when attempting to access the Render dashboard. We're investigating.
- **identified** 2026-07-15 21:55 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-07-15 22:06 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-15 22:56 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-15 21:50 UTC: [Major incident: Some users enrolled in 2FA are experiencing login issues](https://rewindex.com/change/i3eee607ec9c023.md)


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Canonical: https://rewindex.com/company/render/incidents/g5pxvwbgfsvf · Markdown: https://rewindex.com/company/render/incidents/g5pxvwbgfsvf.md · JSON: https://rewindex.com/api/v1/companies/render/incidents/g5pxvwbgfsvf · Generated 2026-10-18T10:26:59.011Z