# Redpanda: Partial outage for customers signing into cloud.redpanda.com

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-28 22:14 UTC · Resolved: 2026-09-29 01:16 UTC · Duration: 3.0 h
- Updates: 2 · Affected components: Cloud Control Plane, Redpanda Cloud Accounts, Redpanda Serverless
- [Vendor status page: https://status.redpanda.com/incidents/01M3N1BJ5QJS034TTAAY0TEEGA](https://status.redpanda.com/incidents/01M3N1BJ5QJS034TTAAY0TEEGA)
- [Company: Redpanda](https://rewindex.com/company/redpanda.md)

## Summary

Redpanda reported a major partial sign-in outage at cloud.redpanda.com, with failed logins detected starting at 2125 UTC. The incident ran from 2026-09-28 22:14 UTC to 2026-09-29 01:16 UTC (3 h 1 min); Redpanda identified upstream-provider rate limiting and closed it reporting no observed impact and all systems normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-28 22:14 UTC: Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.   Starting at 2125 UTC, our monitors detected that some users are unable to log into the cloud platform.  We have investigated the problem and discovered a rate-limiting issue with an upstream provider. Engineers are actively investigating the issue to discover the source of the increased API traffic.    Users currently signed-in remain unaffected and all data systems are fully operational
- **resolved** 2026-09-29 01:16 UTC: No observed impact, and all systems are back to normal.

## Rewindex changes for this incident

- 2026-09-28 22:14 UTC: [Major incident: Partial outage for customers signing into cloud.redpanda.com](https://rewindex.com/change/ia77d2cfb072e42.md)


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Canonical: https://rewindex.com/company/redpanda/incidents/01M3N1BJ5QJS034TTAAY0TEEGA · Markdown: https://rewindex.com/company/redpanda/incidents/01M3N1BJ5QJS034TTAAY0TEEGA.md · JSON: https://rewindex.com/api/v1/companies/redpanda/incidents/01M3N1BJ5QJS034TTAAY0TEEGA · Generated 2026-10-18T10:32:11.775Z