# Redis: Clusters – Instance Failure

> Redis status incident “Clusters – Instance Failure” on 2026-05-10: impact minor (vendor’s label), 4.8 h, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/redis/incidents/ad11116e-8c5e-4da1-a664-80faf730132a
Last updated: 2026-05-10T15:41:26Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-10 10:53 UTC · Resolved: 2026-05-10 15:41 UTC · Duration: 4.8 h
- Updates: 6
- [Vendor status page: https://status.redis.io/incidents/ad11116e-8c5e-4da1-a664-80faf730132a](https://status.redis.io/incidents/ad11116e-8c5e-4da1-a664-80faf730132a)
- [Company: Redis](https://rewindex.com/company/redis.md)

## Timeline of updates

- **identified** 2026-05-10 10:54 UTC: We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c240
- **identified** 2026-05-10 11:02 UTC: We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c240
- **identified** 2026-05-10 11:47 UTC: Our teams continue to investigate the instance failure issue in order to resolve it. We will continue to update as we progress. Thank you for your continued patience.
- **identified** 2026-05-10 13:27 UTC: Our teams are still working on the instance failure issue in order to restore the service. Thank you for your patience.
- **identified** 2026-05-10 14:44 UTC: We have identified the issue and are currently working on the resolution steps. Thank you for your patience.
- **resolved** 2026-05-10 15:41 UTC: The incident has been resolved. We will continue to monitor system performance to ensure ongoing stability. If you continue to experience any issues, please contact our support team for assistance.

## Cite this

Status incident (vendor impact label: minor) posted by Redis, started 2026-05-10 10:53 UTC, resolved after 4.8 h, 6 update(s).

- Canonical URL: https://rewindex.com/company/redis/incidents/ad11116e-8c5e-4da1-a664-80faf730132a
- Citation: Redis, “Clusters – Instance Failure” (2026-05-10 10:53 UTC). Archived by Rewindex: https://rewindex.com/company/redis/incidents/ad11116e-8c5e-4da1-a664-80faf730132a (CC BY 4.0).
- Markdown link: `[Redis: Clusters – Instance Failure (2026-05-10)](https://rewindex.com/company/redis/incidents/ad11116e-8c5e-4da1-a664-80faf730132a)`


---
Canonical: https://rewindex.com/company/redis/incidents/ad11116e-8c5e-4da1-a664-80faf730132a · Markdown: https://rewindex.com/company/redis/incidents/ad11116e-8c5e-4da1-a664-80faf730132a.md · JSON: https://rewindex.com/api/v1/companies/redis/incidents/ad11116e-8c5e-4da1-a664-80faf730132a · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:35:23.416Z