# Redis: Connectivity issue on c265.

> Redis status incident “Connectivity issue on c265.” on 2026-05-13: impact minor (vendor’s label), 3.0 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/redis/incidents/64801e76-2493-41a1-a328-c0956508685f
Last updated: 2026-05-13T19:05:52Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-13 16:07 UTC · Resolved: 2026-05-13 19:05 UTC · Duration: 3.0 h
- Updates: 5
- [Vendor status page: https://status.redis.io/incidents/64801e76-2493-41a1-a328-c0956508685f](https://status.redis.io/incidents/64801e76-2493-41a1-a328-c0956508685f)
- [Company: Redis](https://rewindex.com/company/redis.md)

## Timeline of updates

- **investigating** 2026-05-13 16:09 UTC: We are currently investigating connectivity issues with some resources that have the following pattern in their endpoint: c265. Some resources in this cluster may be impacted.  We will continue to update until the resolution.
- **identified** 2026-05-13 16:32 UTC: We have identified the issue and are currently working on the resolution steps. Thank you for your patience.
- **resolved** 2026-05-13 17:23 UTC: Our teams continue to focus on the resolution steps to fully resolve this issue. Thank you for your continued patience.
- **resolved** 2026-05-13 18:36 UTC: Our teams have made progress in the resolution effort and are actively applying mitigation steps. We are continuing to monitor recovery and work toward full resolution.
- **resolved** 2026-05-13 18:50 UTC: The issue has been fully resolved. Should you encounter any remaining issues, please contact our support team via our support portal. Thank you for your patience.

## Cite this

Status incident (vendor impact label: minor) posted by Redis, started 2026-05-13 16:07 UTC, resolved after 3.0 h, 5 update(s).

- Canonical URL: https://rewindex.com/company/redis/incidents/64801e76-2493-41a1-a328-c0956508685f
- Citation: Redis, “Connectivity issue on c265.” (2026-05-13 16:07 UTC). Archived by Rewindex: https://rewindex.com/company/redis/incidents/64801e76-2493-41a1-a328-c0956508685f (CC BY 4.0).
- Markdown link: `[Redis: Connectivity issue on c265. (2026-05-13)](https://rewindex.com/company/redis/incidents/64801e76-2493-41a1-a328-c0956508685f)`


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Canonical: https://rewindex.com/company/redis/incidents/64801e76-2493-41a1-a328-c0956508685f · Markdown: https://rewindex.com/company/redis/incidents/64801e76-2493-41a1-a328-c0956508685f.md · JSON: https://rewindex.com/api/v1/companies/redis/incidents/64801e76-2493-41a1-a328-c0956508685f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:32:03.675Z