# Redis: Connectivity issue on C293

> Redis status incident “Connectivity issue on C293” on 2026-07-15: impact minor (vendor’s label), 5.0 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/redis/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9
Last updated: 2026-07-16T03:31:36Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-15 22:33 UTC · Resolved: 2026-07-16 03:31 UTC · Duration: 5.0 h
- Updates: 4
- [Vendor status page: https://status.redis.io/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9](https://status.redis.io/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9)
- [Company: Redis](https://rewindex.com/company/redis.md)

## Timeline of updates

- **resolved** 2026-07-15 22:33 UTC: We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: C293
- **resolved** 2026-07-16 00:29 UTC: We have identified an issue with one of our upstream cloud service providers affecting the EU-Central-1 region. We are actively working with our provider to resolve the issue and will share updates as progress is made. For questions or assistance, please contact support@redis.com.
- **resolved** 2026-07-16 02:37 UTC: We continue to work on the recovery process post CSP issues within the EU Region affecting C293. We will provide continued updates as we recover the environment. For questions or assistance, please contact support@redis.com
- **resolved** 2026-07-16 03:31 UTC: The connections issues affecting some resources with the following pattern in their endpoint: C293 have been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Redis, started 2026-07-15 22:33 UTC, resolved after 5.0 h, 4 update(s).

- Canonical URL: https://rewindex.com/company/redis/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9
- Citation: Redis, “Connectivity issue on C293” (2026-07-15 22:33 UTC). Archived by Rewindex: https://rewindex.com/company/redis/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9 (CC BY 4.0).
- Markdown link: `[Redis: Connectivity issue on C293 (2026-07-15)](https://rewindex.com/company/redis/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9)`


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Canonical: https://rewindex.com/company/redis/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9 · Markdown: https://rewindex.com/company/redis/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9.md · JSON: https://rewindex.com/api/v1/companies/redis/incidents/62fa828d-0161-4940-86a9-56a52efa9fe9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:49:04.846Z