# Red Hat (incl. Quay.io): Customer Portal Downloads Timeouts

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-02-04 00:13 UTC · Resolved: 2026-02-04 13:26 UTC · Duration: 13 h
- Updates: 2 · Affected components: access.redhat.com - Downloads, Downloads
- [Vendor status page: https://stspg.io/w2c2q38h7333](https://stspg.io/w2c2q38h7333)
- [Company: Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md)

## Timeline of updates

- **investigating** 2026-02-04 00:13 UTC: We're experiencing latency issues with a download service used by the Downloads portion of the Customer Portal. Pages may fail to load while that service is triaged.
- **resolved** 2026-02-04 13:26 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-04 00:13 UTC: [Critical incident: Customer Portal Downloads Timeouts](https://rewindex.com/change/id5d02b3cdce113.md)


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Canonical: https://rewindex.com/company/red-hat/incidents/rwyqnmcpfgn1 · Markdown: https://rewindex.com/company/red-hat/incidents/rwyqnmcpfgn1.md · JSON: https://rewindex.com/api/v1/companies/red-hat/incidents/rwyqnmcpfgn1 · Generated 2026-10-19T23:37:21.886Z