# Recurly: Snowflake on AWS and Azure shares may be unavailable.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-15 04:34 UTC · Resolved: 2026-10-15 07:15 UTC · Duration: 2.7 h
- Updates: 3 · Affected components: 01KSK0ZK0TQT0BR5914SH7HY4Y
- [Vendor status page: https://status.recurly.com/incidents/01M4YXE5YAQR7JHNXTAHB74R32](https://status.recurly.com/incidents/01M4YXE5YAQR7JHNXTAHB74R32)
- [Company: Recurly](https://rewindex.com/company/recurly.md)

## Summary

Recurly reported a major outage affecting some Snowflake data shares on AWS and Azure: permissions affected following a release could prevent access or queries. It started at 2026-10-15 04:34 UTC and was resolved at 2026-10-15 07:15 UTC, lasting 2 h 40 min. Affected merchants must contact Support for scripting to re-establish shares and all grants. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-15 04:34 UTC: We are aware that some Snowflake data shares on AWS and Azure are in an inconsistent state, with permissions affected following a recent release. We are actively investigating the scope of the issue. Merchants whose shares are affected may be unable to access or query them until permissions are restored. If you are affected, please contact Support for guidance.
- **identified** 2026-10-15 07:14 UTC: Please contact support for assistance in re-establishing a datashare.
- **resolved** 2026-10-15 07:15 UTC: Support will provide scripting to re-establish the data share and all grants.  Please contact them directly.

## Rewindex changes for this incident

- 2026-10-15 04:34 UTC: [Major incident: Snowflake on AWS and Azure shares may be unavailable.](https://rewindex.com/change/iba015bebbbc5be.md)


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Canonical: https://rewindex.com/company/recurly/incidents/01M4YXE5YAQR7JHNXTAHB74R32 · Markdown: https://rewindex.com/company/recurly/incidents/01M4YXE5YAQR7JHNXTAHB74R32.md · JSON: https://rewindex.com/api/v1/companies/recurly/incidents/01M4YXE5YAQR7JHNXTAHB74R32 · Generated 2026-10-18T09:56:58.688Z