# QuickBooks Online: QBO Payroll issue - Monitoring phase

> QuickBooks Online status incident “QBO Payroll issue - Monitoring phase” on 2024-12-23: impact none (vendor’s label), 17 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/quickbooks-online/incidents/z377xpy4lyc3
Last updated: 2024-12-23T19:45:13Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-12-23 19:28 UTC · Resolved: 2024-12-23 19:45 UTC · Duration: 17 min
- Updates: 2 · Affected components: Canada, QuickBooks Self-Employed - Canada, Canada, QuickBooks Online - Canada
- [Vendor status page: https://stspg.io/jf4f647w1y03](https://stspg.io/jf4f647w1y03)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **monitoring** 2024-12-23 19:28 UTC: Some QBO Payroll customers have reported experiencing difficulties when attempting to access payroll, specifically encountering a spinning wheel or an error message stating, "Something went wrong on our end. Please wait a couple minutes and try again." A fix has been implemented and we are monitoring the results. Please open payroll again and issue should be resolved. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- **resolved** 2024-12-23 19:45 UTC: An earlier issue with QBO prevented some users from accessing their Payroll account. Our teams have resolved the issue, and users should now be able to use Payroll. Thank you for your patience as we worked to resolve this issue.

## Cite this

Status incident (vendor impact label: none) posted by QuickBooks Online, started 2024-12-23 19:28 UTC, resolved after 17 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/quickbooks-online/incidents/z377xpy4lyc3
- Citation: QuickBooks Online, “QBO Payroll issue - Monitoring phase” (2024-12-23 19:28 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/incidents/z377xpy4lyc3 (CC BY 4.0).
- Markdown link: `[QuickBooks Online: QBO Payroll issue - Monitoring phase (2024-12-23)](https://rewindex.com/company/quickbooks-online/incidents/z377xpy4lyc3)`


---
Canonical: https://rewindex.com/company/quickbooks-online/incidents/z377xpy4lyc3 · Markdown: https://rewindex.com/company/quickbooks-online/incidents/z377xpy4lyc3.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/z377xpy4lyc3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:43:06.383Z